Frequently Asked Questions
Everything you need to know about our cozy collections.
What materials are used in The Woolly Mammoth garments?
We prioritize premium, ethically sourced natural fibers. Our collection primarily features Grade-A Merino wool, Mongolian cashmere, and organic cotton to ensure maximum warmth and durability.
How should I care for my wool knitwear?
To preserve the life of your garments, we recommend hand washing in cool water with a gentle wool detergent. Always lay flat to dry and avoid wringing or hanging, as this can distort the shape.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, intimate apparel and final sale items cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our oversized knits or staying true to size for our tailored base layers.